Norwalk 6-Piece Zero Gravity Power Reclining Leather Sectional

The Norwalk is a six-piece modular sectional from Leather Italia's Jensen group: powered end chairs and a powered armless chair around a stationary armless chair, corner wedge, and a console with two hidden cup holders and storage. Build it as it sits, or reconfigure the pieces in the configurator.

Details: Zero-gravity power recline with power headrest and footrest (P2) on the LAF, RAF, and armless power chairs; ratchet headrests; extended footrests; USB charging ports; console with 2 hidden cup holders and storage. Sand leather with matched vinyl (4001LV).

Free 48-state shipping, 14-day returns, Synchrony and Affirm financing.

Individual Piece Measurements:

LAF Power Recliner - 38" W x 40" D x 40" H

RAF Power Recliner - 38" W x 40" D x 40" H

Armless Power Recliner - 33" W x 40" D x 40" H

Armless Chair - 33" W x 40" D x 40" H

Wedge - 69.5" W x 43" D x 40" H

Overall Sectional - 114" W x 114" D x 40" H

Total weight: 662 lbs

Changed your mind, or something arrived wrong? Here's exactly how returns, re-selections, refunds, and cancellations work — starting with our 14-day return policy.

How a return works

Step 1 — Contact us to start

To start a return, please contact us at orders@selectlivingfurniture.com. Items sent back without first requesting a return will not be accepted.

Step 2 — Ship it back

Once your return is approved, we’ll email you the return address and shipping instructions.

Step 3 — Pickup & inspection

In most cases, refunds are processed once the carrier picks up your return — every return is inspected when it arrives at our warehouse, and timing can vary by situation. We’ll confirm your timeline when your return is approved.

Step 4 — Refund issued

If approved, a refund will be issued to your original payment method within 10 business days.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Accompanied by a receipt or proof of purchase

If the original packaging has been discarded, we may still accept the return; however:

• The item must be properly repackaged in protective packaging and approved by Select Living Furniture before shipping.
• Additional fees may apply if the item is not returned in its original packaging.

To start a return, please contact us at orders@selectlivingfurniture.com.

Once your return is approved, we’ll email you the return address and shipping instructions.

Important:

• Items sent back without first requesting a return will not be accepted.
• A 20% restocking fee (capped at $500) will be applied to all returns.
• Customers are responsible for all return shipping or local pickup fees in addition to the restocking fee, unless the item is defective, damaged, or incorrectly shipped.
• If your order shipped free, the actual outbound shipping cost will also be deducted from your refund.
• If you have white glove delivery service, please advise our carrier to leave the original packaging behind if you think there is a chance you may want to initiate a return to avoid sourcing your own boxes!

Re-selection Policy

At Select Living Furniture, we understand that choosing furniture is a significant decision. If your original selection does not meet your expectations, we offer a one-time re-selection option:

• You have 10 days from the date of delivery to request a re-selection.
• Your new selection must be of equal or greater value than your original order.
• If the new selection costs more, the customer is responsible for paying the difference.
• A 20% restocking fee (capped at $500) will be applied to the re-selection.
• Additional delivery or pickup charges will apply if new shipping arrangements are required.

Please contact our customer support team to initiate a re-selection.

Refunds

If you prefer not to re-select and want to opt for a refund, please refer to the requirements in the returns section. In most cases, refunds are processed once the carrier picks up your return — every return is inspected when it arrives at our warehouse, and timing can vary by situation. We’ll confirm your timeline when your return is approved.

If approved:

• A refund will be issued to your original payment method within 10 business days.
• A 20% restocking fee (capped at $500) will be deducted from your refund.
• Return shipping or local pickup fees will also be deducted from your refund unless the item is defective, damaged, or incorrectly shipped.
• If your order shipped free, the actual outbound shipping cost will also be deducted from your refund.
• Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at orders@selectlivingfurniture.com.

Pre-Shipment Cancellations

If you need to cancel an order before it ships, please notify us at least 24 hours prior to the scheduled pickup date.

• A 10% restocking fee (capped at $200) will be applied to the paid total.
• For financed purchases, the financing transaction fee will also be added to the cancellation cost.
• For out-of-stock or discontinued orders, no cancellation fees will apply.

Please contact our support team as soon as possible if you need to cancel.

Damages and Issues

Please inspect your order upon delivery.

If you notice any damage, defects, or receive the wrong item:

• Contact us immediately at orders@selectlivingfurniture.com.
• Report damages within 24 hours of delivery so we can file a claim with the carrier.
• Include clear photos of both the damage and the packaging when reaching out.

We will evaluate the issue and arrange a replacement, repair, or partial refund as appropriate.
Damage reported beyond this window may not qualify for carrier coverage or compensation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

• Sale or clearance items
• Gift cards
• Warranty purchases
• Floor Models

If you have any questions about whether your item is eligible for return, please contact us before making your purchase.

Contact Us

For all return, reselection, refund, or cancellation inquiries, please reach out to us at orders@selectlivingfurniture.com — our customer support team is ready to assist you.

Call us: (832) 623-4833 · (281) 299-9248

Shipping Locations

We offer FREE shipping nationwide — across the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, international addresses, PO boxes, or APO/FPO addresses.

Shipping Rates

Standard shipping is FREE on all orders — there are no shipping charges to calculate at checkout.

Processing Time

All orders are processed and prepared for carrier pickup within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

Example:
If you place your order on a Monday, your order will typically be picked up by the carrier between Wednesday and the following Monday. Shipping transit time estimates begin after the carrier picks up your order.

Delivery Timeframes

After your order has been picked up:

• Transit Time: Approximately 6–10 business days for delivery, depending on your location and the carrier’s schedule.

Important Note:
Delivery times may vary depending on your location. Customers located in more rural or less densely populated areas may experience longer transit times, as freight carriers have less frequent routes in these regions.

Additionally, delivery times may occasionally be delayed due to weather conditions, carrier delays, or supply chain disruptions. We will keep you updated on any significant changes to your delivery schedule.

Shipping Methods

We partner with reputable carriers such as UPS, FedEx, and specialized furniture freight delivery services to ensure your items arrive safely and on time.

• Smaller Items: Shipped via standard ground carriers.

• Larger Furniture Pieces: Delivered via freight carriers who will contact you to schedule a delivery window.

Freight Delivery Note:
If you are unavailable during the scheduled delivery window, redelivery fees may apply. Please communicate promptly with the delivery carrier to avoid additional charges.

Delivery Method

Threshold Delivery (included FREE with all orders):

Standard free delivery is Threshold Delivery: your order is delivered to your front door or garage. It does not include unpacking, room-of-choice placement, or assembly.

Select products include FREE white-glove in-home delivery: we bring it inside to your room of choice, set it up, and remove all packaging and trash — you don’t have to lift a finger. Free white-glove service is stated on the product page wherever it applies.

Delivery Upgrade Options

For products that do not include free white-glove delivery, room-of-choice or white-glove upgrades may be available for an additional fee. Email orders@selectlivingfurniture.com BEFORE placing your order for a quote.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email within 1 business day. This email will include your tracking number and a link to track your shipment on the carrier’s website.

Damages and Issues

Please inspect your order carefully upon delivery.

If any part of your order appears defective, damaged, or incorrect, you must report it immediately at the time of delivery or within 24 hours of receiving your order by emailing orders@selectlivingfurniture.com with clear photos of:

• The damaged area(s)

• The product label or SKU

• The packaging and any visible box damage

If damage is not reported within this 24-hour window or is not noted at the time of delivery, the order will be considered delivered in good condition and no claims can be accepted.

We will evaluate all claims and, at our discretion, arrange a repair, replacement, or partial refund. Full refunds are not guaranteed once items have been accepted at delivery.

Return Shipping

If you need to return an item, please refer to our Returns & Refunds Policy for detailed instructions.

• Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

• Clearance, custom-made, or final sale items may not be eligible for returns. Please review our Returns & Refunds Policy for full details.

Shipping Restrictions

• We do not deliver to P.O. boxes or APO/FPO addresses.

• Delivery to some remote or rural locations may take longer than the standard delivery times.

• Larger items may require freight carrier delivery with scheduled appointments.

Contact Us

If you have any questions about your order or need assistance, please contact our customer service team:

• 📧 Email: orders@selectlivingfurniture.com

• 📞 Phone: 832-623-4833 or 281-299-9248

We are here to help!