Protect Your Investment
Frequently Asked Questions
What stains and damages are covered for fabric?
- Any household stains
- Human and pet biological stains (except perspiration, hair, and body oils)
- Punctures, cuts, tears, rips (not caused by fire)
- Burns (not caused by fire)
- Broken zippers
- Broken buttons
- Seam separation
- Heat marks (not caused by fire)
- Household pet damage
- Failure of springs, frames, mechanisms, motors, levers, power and remote cords used for sleeper, reclining, and inclining functions
- Electronic components such as power outlets, lighting, USB ports, and massage units
- Liquid marks or rings
What stains and damages are covered for leather?
- Any household stains
- Human and pet biological stains (except perspiration, hair, and body oils)
- Punctures, cuts, tears, rips (not caused by fire)
- Burns (not caused by fire)
- Broken zippers
- Broken buttons
- Seam separation
- Heat marks (not caused by fire)
- Household pet damage
- Failure of springs, frames, mechanisms, motors, levers, power and remote cords used for sleeper, reclining, and inclining functions
- Electronic components such as power outlets, lighting, USB ports, and massage units
- Liquid marks or rings
- Checking, cracking, bubbling, peeling of finish
- Scratches, gouges, chips
What stains and damages are covered for wood?
- Any household stains
- Human and pet biological stains (except perspiration, hair, and body oils)
- Punctures, cuts, tears, rips (not caused by fire)
- Burns (not caused by fire)
- Broken zippers
- Broken buttons
- Seam separation
- Heat marks (not caused by fire)
- Household pet damage
- Failure of springs, frames, mechanisms, motors, levers, power and remote cords used for sleeper, reclining, and inclining functions
- Electronic components such as power outlets, lighting, USB ports, and massage units
- Liquid marks or rings
- Checking, cracking, bubbling, peeling of finish
- Scratches, gouges, chips
- Breakage (other than glass)
- Loss of silvering on mirror
- Chips, scratches, breakage of glass or mirror
- Matching pieces
How much and how long does the warranty last?
The warranty lasts 5 years from the date of purchase. It costs only a one time payment of $250!
Can I purchase the warranty at a later date? What if I add more pieces in the future?
You can only purchase the Gold Prime Plus Furniture Protection Plan at the time of your initial order. If you buy additional furniture in the future, you will need to purchase a new protection plan for those items.
How do I file a claim?
Call 877.584.GOLD (4653) to file a claim. Don't forget to have your receipt and plan number handy!
What if I return or exchange my order?
The Gold Prime Plus Furniture Protection Plan is non-refundable and cannot be transferred from product to product. For more information on returns and exchanges, please view our Returns & Refunds page.