Heirloom Velvet - SLD Pillow - Moss

Changed your mind, or something arrived wrong? Here's exactly how returns, re-selections, refunds, and cancellations work — starting with our 14-day return policy.

How a return works

Step 1 — Contact us to start

To start a return, please contact us at orders@selectlivingfurniture.com. Items sent back without first requesting a return will not be accepted.

Step 2 — Ship it back

Once your return is approved, we’ll email you the return address and shipping instructions.

Step 3 — Pickup & inspection

In most cases, refunds are processed once the carrier picks up your return — every return is inspected when it arrives at our warehouse, and timing can vary by situation. We’ll confirm your timeline when your return is approved.

Step 4 — Refund issued

If approved, a refund will be issued to your original payment method within 10 business days.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Accompanied by a receipt or proof of purchase

If the original packaging has been discarded, we may still accept the return; however:

• The item must be properly repackaged in protective packaging and approved by Select Living Furniture before shipping.
• Additional fees may apply if the item is not returned in its original packaging.

To start a return, please contact us at orders@selectlivingfurniture.com.

Once your return is approved, we’ll email you the return address and shipping instructions.

Important:

• Items sent back without first requesting a return will not be accepted.
• A 20% restocking fee (capped at $500) will be applied to all returns.
• Customers are responsible for all return shipping or local pickup fees in addition to the restocking fee, unless the item is defective, damaged, or incorrectly shipped.
• If your order shipped free, the actual outbound shipping cost will also be deducted from your refund.
• If you have white glove delivery service, please advise our carrier to leave the original packaging behind if you think there is a chance you may want to initiate a return to avoid sourcing your own boxes!

Re-selection Policy

At Select Living Furniture, we understand that choosing furniture is a significant decision. If your original selection does not meet your expectations, we offer a one-time re-selection option:

• You have 10 days from the date of delivery to request a re-selection.
• Your new selection must be of equal or greater value than your original order.
• If the new selection costs more, the customer is responsible for paying the difference.
• A 20% restocking fee (capped at $500) will be applied to the re-selection.
• Additional delivery or pickup charges will apply if new shipping arrangements are required.

Please contact our customer support team to initiate a re-selection.

Refunds

If you prefer not to re-select and want to opt for a refund, please refer to the requirements in the returns section. In most cases, refunds are processed once the carrier picks up your return — every return is inspected when it arrives at our warehouse, and timing can vary by situation. We’ll confirm your timeline when your return is approved.

If approved:

• A refund will be issued to your original payment method within 10 business days.
• A 20% restocking fee (capped at $500) will be deducted from your refund.
• Return shipping or local pickup fees will also be deducted from your refund unless the item is defective, damaged, or incorrectly shipped.
• If your order shipped free, the actual outbound shipping cost will also be deducted from your refund.
• Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at orders@selectlivingfurniture.com.

Pre-Shipment Cancellations

If you need to cancel an order before it ships, please notify us at least 24 hours prior to the scheduled pickup date.

• A 10% restocking fee (capped at $200) will be applied to the paid total.
• For financed purchases, the financing transaction fee will also be added to the cancellation cost.
• For out-of-stock or discontinued orders, no cancellation fees will apply.

Please contact our support team as soon as possible if you need to cancel.

Damages and Issues

Please inspect your order upon delivery.

If you notice any damage, defects, or receive the wrong item:

• Contact us immediately at orders@selectlivingfurniture.com.
• Report damages within 24 hours of delivery so we can file a claim with the carrier.
• Include clear photos of both the damage and the packaging when reaching out.

We will evaluate the issue and arrange a replacement, repair, or partial refund as appropriate.
Damage reported beyond this window may not qualify for carrier coverage or compensation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

• Sale or clearance items
• Gift cards
• Warranty purchases
• Floor Models

If you have any questions about whether your item is eligible for return, please contact us before making your purchase.

Contact Us

For all return, reselection, refund, or cancellation inquiries, please reach out to us at orders@selectlivingfurniture.com — our customer support team is ready to assist you.

Call us: (832) 623-4833 · (281) 299-9248

OVERVIEW
This website is operated by Select Living Furniture . Throughout the site, the terms “we”, “us” and “our” refer to Select Living Furniture . Select Living Furniture offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms & Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Returns & Refunds
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: Returns & Refunds

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Select Living Furniture , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Select Living Furniture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at orders@selectlivingfurniture.com.

Our contact information is posted below:
Select Living Furniture
orders@selectlivingfurniture.com
1130 E Broadway St Suite 102 Pearland, TX 77581
832-623-4833 / 281-299-9248
32083777816

Shipping Locations

We offer FREE shipping nationwide — across the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, international addresses, PO boxes, or APO/FPO addresses.

Shipping Rates

Standard shipping is FREE on all orders — there are no shipping charges to calculate at checkout.

Processing Time

All orders are processed and prepared for carrier pickup within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

Example:
If you place your order on a Monday, your order will typically be picked up by the carrier between Wednesday and the following Monday. Shipping transit time estimates begin after the carrier picks up your order.

Delivery Timeframes

After your order has been picked up:

• Transit Time: Approximately 6–10 business days for delivery, depending on your location and the carrier’s schedule.

Important Note:
Delivery times may vary depending on your location. Customers located in more rural or less densely populated areas may experience longer transit times, as freight carriers have less frequent routes in these regions.

Additionally, delivery times may occasionally be delayed due to weather conditions, carrier delays, or supply chain disruptions. We will keep you updated on any significant changes to your delivery schedule.

Shipping Methods

We partner with reputable carriers such as UPS, FedEx, and specialized furniture freight delivery services to ensure your items arrive safely and on time.

• Smaller Items: Shipped via standard ground carriers.

• Larger Furniture Pieces: Delivered via freight carriers who will contact you to schedule a delivery window.

Freight Delivery Note:
If you are unavailable during the scheduled delivery window, redelivery fees may apply. Please communicate promptly with the delivery carrier to avoid additional charges.

Delivery Method

Threshold Delivery (included FREE with all orders):

Standard free delivery is Threshold Delivery: your order is delivered to your front door or garage. It does not include unpacking, room-of-choice placement, or assembly.

Select products include FREE white-glove in-home delivery: we bring it inside to your room of choice, set it up, and remove all packaging and trash — you don’t have to lift a finger. Free white-glove service is stated on the product page wherever it applies.

Delivery Upgrade Options

For products that do not include free white-glove delivery, room-of-choice or white-glove upgrades may be available for an additional fee. Email orders@selectlivingfurniture.com BEFORE placing your order for a quote.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email within 1 business day. This email will include your tracking number and a link to track your shipment on the carrier’s website.

Damages and Issues

Please inspect your order carefully upon delivery.

If any part of your order appears defective, damaged, or incorrect, you must report it immediately at the time of delivery or within 24 hours of receiving your order by emailing orders@selectlivingfurniture.com with clear photos of:

• The damaged area(s)

• The product label or SKU

• The packaging and any visible box damage

If damage is not reported within this 24-hour window or is not noted at the time of delivery, the order will be considered delivered in good condition and no claims can be accepted.

We will evaluate all claims and, at our discretion, arrange a repair, replacement, or partial refund. Full refunds are not guaranteed once items have been accepted at delivery.

Return Shipping

If you need to return an item, please refer to our Returns & Refunds Policy for detailed instructions.

• Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

• Clearance, custom-made, or final sale items may not be eligible for returns. Please review our Returns & Refunds Policy for full details.

Shipping Restrictions

• We do not deliver to P.O. boxes or APO/FPO addresses.

• Delivery to some remote or rural locations may take longer than the standard delivery times.

• Larger items may require freight carrier delivery with scheduled appointments.

Contact Us

If you have any questions about your order or need assistance, please contact our customer service team:

• 📧 Email: orders@selectlivingfurniture.com

• 📞 Phone: 832-623-4833 or 281-299-9248

We are here to help!

Dimensions vary by configuration — see the product description above for specific measurements.